Privacy Policy for Young 247 LTD

This comprehensive privacy policy has been crafted specifically for Young 247 LTD, trading as Young's Pest Control, to ensure full compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the recent Data (Use and Access) Act 2025

. This policy reflects the latest regulatory requirements and best practices for pest control businesses operating in the UK.

Overview

Young 247 LTD is committed to protecting the privacy and personal data of all individuals who interact with our pest control services. This privacy policy outlines how we collect, use, store, and protect your personal information in accordance with current UK data protection legislation

. As a professional pest control service provider, we understand the importance of maintaining strict confidentiality and security standards when handling customer data.

Company Information and Data Controller Details

Young 247 LTD operates as the data controller for all personal information collected through our pest control services. We are responsible for determining how and why your personal data is processed in accordance with UK GDPR requirements

.

Company Details:

Data Protection Contact:
For all data protection inquiries, including exercising your individual rights, please contact us using the details provided above

. Our designated data protection contact will respond to your queries within the timeframes required by UK GDPR.

Personal Data We Collect

As a pest control service provider, we collect various types of personal data necessary to deliver our services effectively and maintain compliance with health and safety regulations

. The categories of personal data we collect include:

Customer Information

  • Contact Details: Full name, postal address, email address, and telephone numbers

Property Information: Details about your property, including location, type of building, and specific areas requiring treatment

Service History: Records of previous pest control treatments, inspection findings, and service outcomes

Payment and Billing Data

  • Financial Information: Payment card details, billing addresses, and transaction records

Invoicing Data: Purchase history, service costs, and payment preferences

Communication Records

  • Correspondence: Email exchanges, phone call records, and written communications

Service Requests: Details of pest control inquiries, emergency callouts, and service appointments

Technical Data

  • Website Usage: IP addresses, browser type, device information, and pages visited on our website

Cookies: Information collected through cookies and similar tracking technologies

Special Category Data

In certain circumstances, we may need to process special category data, such as health information, when pest control treatments require consideration of allergies or medical conditions

. This data is processed only with your explicit consent or where necessary for health and safety purposes.

How We Collect Your Data

We collect personal data through various channels during the course of providing our pest control services

:

Direct Collection

  • Service Bookings: Information provided when you request pest control services via phone, email, or our website

On-Site Visits: Data collected during pest inspections and treatment visits

Customer Surveys: Feedback and satisfaction surveys following service completion

Website Collection

  • Contact Forms: Information submitted through our website contact forms

Online Booking: Data provided when booking services through our online system

Cookies: Automated collection through website cookies and tracking technologies

Third-Party Sources

  • Referrals: Information provided by other customers who refer our services

Professional Networks: Data shared by other pest control professionals or industry contacts

Purposes for Processing Your Data

We process your personal data for specific, legitimate purposes related to our pest control services

. These purposes include:

Service Delivery

  • Pest Control Services: Providing inspection, treatment, and prevention services

Emergency Response: Responding to urgent pest control situations

Follow-up Services: Monitoring treatment effectiveness and providing ongoing support

Business Operations

  • Customer Management: Maintaining customer records and service history

Financial Administration: Processing payments, invoicing, and financial management

Health and Safety Compliance: Meeting regulatory requirements for pest control services

Communication and Marketing

  • Service Communications: Contacting you about appointments, service updates, and important notices

Marketing Activities: Sending promotional materials and service offers (with your consent)

Customer Support: Responding to inquiries and resolving service issues

Legal and Regulatory Compliance

  • Record Keeping: Maintaining records as required by pest control regulations

Insurance Claims: Supporting insurance processes when necessary

Legal Obligations: Complying with statutory requirements and legal processes

Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data

. We rely on the following lawful bases:

Contract Performance (Article 6(1)(b))

We process your data when it's necessary to perform our pest control service contract with you

. This includes:

  • Providing agreed pest control services

Managing service appointments and scheduling

Processing payments and billing

Legitimate Interests (Article 6(1)(f))

We process data for our legitimate business interests, provided these don't override your rights and freedoms

. These interests include:

  • Improving our pest control services

Fraud prevention and security

Direct marketing (subject to your right to object)

Legal Obligation (Article 6(1)(c))

We process data to comply with legal obligations, such as:

  • Health and safety regulations for pest control

Financial record-keeping requirements

Regulatory reporting obligations

Consent (Article 6(1)(a))

We process data with your explicit consent for:

  • Marketing communications

Special category data processing

Non-essential cookies

Data Sharing and Disclosure

We may share your personal data with third parties in specific circumstances

:

Service Providers

  • Subcontractors: Professional pest control specialists who assist with service delivery

IT Support: Technical service providers who maintain our systems and websites

Payment Processors: Financial service providers who process payments securely

Regulatory Bodies

  • Health Authorities: When required for public health and safety purposes

Local Councils: For environmental health and pest control coordination

Professional Bodies: For industry compliance and professional development

Legal Requirements

  • Law Enforcement: When required by law or legal process

Emergency Services: During emergency situations requiring immediate response

Insurance Companies: For claims processing and risk assessment

We ensure all third parties who process your data on our behalf are bound by appropriate data protection agreements and maintain equivalent security standards

.

International Data Transfers

Currently, we do not routinely transfer personal data outside the UK. However, if such transfers become necessary, we will ensure adequate protection through appropriate safeguards, such as standard contractual clauses or adequacy decisions

.

Data Security Measures

We implement comprehensive security measures to protect your personal data

:

Technical Safeguards

  • Encryption: All sensitive data is encrypted both in transit and at rest

Access Controls: Strict authentication and authorization protocols

Firewall Protection: Advanced network security systems

Regular Updates: Continuous security patching and system updates

Organizational Measures

  • Staff Training: Regular data protection training for all personnel

Data Policies: Comprehensive data handling and security policies

Incident Response: Structured procedures for handling data breaches

Regular Audits: Periodic security assessments and compliance reviews

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy

. Our retention periods are:

Service Records

  • Customer Files: 6 years from last service date

Financial Records: 6 years plus current year for tax and accounting purposes

Health and Safety Data: 7 years as required by regulatory standards

Communication Records

  • Email Correspondence: 3 years from last communication

Phone Records: 2 years for quality assurance purposes

Marketing Data: Until consent is withdrawn or 3 years from last contact

Legal and Regulatory Data

  • Compliance Records: As required by relevant legislation

Insurance Records: 10 years for potential claims processing

Professional Registration: As required by professional body regulations

We regularly review our data retention practices and securely dispose of data that is no longer required

.

Your Rights Under UK GDPR

You have several rights regarding your personal data under UK GDPR

:

Right of Access

You can request a copy of the personal data we hold about you

. We will provide this information free of charge within one month of your request.

Right to Rectification

You can request correction of inaccurate or incomplete personal data

. We will update your information promptly upon verification.

Right to Erasure

You can request deletion of your personal data in certain circumstances

, including:

  • When the data is no longer necessary for the original purpose

  • When you withdraw consent (where consent is the lawful basis)

  • When the data has been unlawfully processed

Right to Restrict Processing

You can request that we limit the processing of your personal data in specific situations

, such as when you contest the accuracy of the data.

Right to Data Portability

You can request that we transfer your personal data to another service provider in a structured, commonly used format

.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes

. We will stop processing unless we have compelling legitimate grounds to continue.

Rights Related to Automated Decision-Making

You have rights regarding automated decision-making and profiling

, including the right to obtain human intervention and challenge automated decisions.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website usage

:

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly

:

  • Session Management: Maintaining your session while browsing

  • Security: Protecting against unauthorized access

  • Functionality: Enabling core website features

Analytics Cookies

These cookies help us understand how visitors use our website

:

  • Usage Statistics: Tracking page views and user interactions

  • Performance Monitoring: Identifying technical issues and improvements

  • Visitor Insights: Understanding user behavior and preferences

Marketing Cookies

These cookies are used for advertising and promotional purposes

:

  • Targeted Advertising: Delivering relevant advertisements

  • Campaign Tracking: Measuring marketing effectiveness

  • Social Media Integration: Enabling social sharing features

Managing Cookie Preferences

You can control cookie settings through your browser preferences

. However, disabling certain cookies may affect website functionality. You can also use our cookie preference center to manage your choices.

Third-Party Cookies

Some cookies are set by third-party services we use

:

  • Google Analytics: For website usage analysis

  • Social Media Platforms: For sharing and integration features

  • Advertising Networks: For targeted marketing campaigns

Children's Privacy

Our pest control services are not directed at children under 16 years of age

. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

Data Protection Officer

As a small business, we are not required to appoint a Data Protection Officer under UK GDPR

. However, we have designated a responsible person for data protection matters who can be contacted using the details provided in this policy.

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours

. If the breach poses a high risk, we will also notify affected individuals without undue delay.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements

. We will notify you of any significant changes by:

  • Email Notification: Sending updates to your registered email address

  • Website Notice: Posting prominent notices on our website

  • Service Communication: Including updates in our regular service communications

The "last updated" date at the top of this policy indicates when changes were last made.

Automated Decision-Making and Profiling

We do not currently use automated decision-making or profiling systems that would significantly affect you

. If we introduce such systems in the future, we will update this policy and ensure appropriate safeguards are in place.

Marketing Communications

We may send you marketing communications about our pest control services and related offerings

. You can:

  • Opt-in: Choose to receive marketing communications during service booking

  • Opt-out: Unsubscribe from marketing emails at any time

  • Preferences: Update your communication preferences by contacting us

We will respect your preferences and only send marketing communications where we have a lawful basis to do so.

Complaints and Regulatory Contact

If you have concerns about how we handle your personal data, please contact us first using the details provided in this policy

. We will investigate your complaint and respond within 30 days.

If you remain dissatisfied, you can lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: www.ico.org.uk

  • Phone: 0303 123 1113

  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Legal Framework and Compliance

This privacy policy is designed to comply with

:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Data (Use and Access) Act 2025

  • Privacy and Electronic Communications Regulations (PECR)

We regularly review our compliance with these regulations and update our practices accordingly.

Contact Information for Data Protection Inquiries

For all data protection matters, including exercising your rights or making complaints, please contact us:

Young 247 LTD
Email: [email protected]
Phone: 01617769832
Website: www.youngspestcontrol.co.uk

We will respond to your inquiries within the timeframes required by UK GDPR and work to resolve any concerns you may have about our data processing practices.

Last Updated: July 8, 2025